Loop Support: Customer Care Specialist (LATAM)

Headquarters: San Francisco
URL: https://loopsupport.com


About Us:

At Loop, we specialize in connecting businesses with exceptional customer care specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you! 

Responsibilities:

  • Manage incoming calls, engage leads, and convert them into customers.  

  • Handle sales tasks by understanding customer needs and recommending suitable solutions.

  • Follow up with leads via phone, text, and email to sustain engagement.

  • Provide clear and accurate information about products and services to help customers make informed choices.

  • Accurately document interactions and follow-ups in the CRM.

  • Show empathy and understanding in all customer interactions to enhance customer satisfaction.
     
Qualifications:
  • At least 2 years in hospitality, consumer sales (B2C), or customer service roles where you’ve handled difficult or nuanced situations. Experience in crisis hotlines or social work is a plus. (Required)

  • Excellent written and verbal communication skills in English and Spanish. (Required)

  • Stable internet connection and a reliable computer setup. (Required)

  • Ability to work independently in a distraction-free home office.

  • A positive and professional attitude with a customer-first mindset.

  • Strong problem-solving skills and ability to think on your feet.



To apply: https://weworkremotely.com/remote-jobs/loop-support-customer-care-specialist-latam-1

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